Privacy Policy

Effective Date: August 26, 2026

Golden Delivery Services Ltd. (“Golden Delivery,” “we,” “our,” or “us”) respects the privacy of our customers, prospective customers, employees, job applicants and website visitors.

This Privacy Policy explains how we collect, use, disclose, protect and retain personal information obtained through our website, communications and business operations.

Golden Delivery operates primarily as a business-to-business regional courier service in British Columbia and handles personal information in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act.

Information We May Collect

Depending on how you interact with Golden Delivery, we may collect information including:

• Name
• Company or organization name
• Business address
• Telephone number
• Email address
• Pickup and delivery information
• Shipping or service requirements
• Messages or inquiries submitted through our website
• Employment application information
• Resumes
• Driver abstracts and other information submitted for employment consideration
• Information provided by telephone, text message, email or other communications
• Basic technical information generated when visiting our website, such as IP address, browser type, device information and website usage data

Golden Delivery generally serves commercial customers. Business contact information may not always be considered personal information under applicable privacy legislation, but we nevertheless treat information entrusted to us with appropriate care.

How We Use Information

Information collected by Golden Delivery may be used to:

• Respond to inquiries and service requests
• Assess whether a requested delivery falls within our service area and capabilities
• Arrange pickups and deliveries
• Communicate with customers regarding services
• Maintain customer and business records
• Prepare invoices and administer accounts
• Respond to missed calls or other communications
• Evaluate job applicants
• Contact applicants regarding employment opportunities
• Improve our website and business operations
• Maintain the security of our website and systems
• Meet legal, regulatory, accounting or business requirements

Golden Delivery will not use personal information for purposes that are unrelated to the reason it was collected unless permitted by law or additional consent has been obtained.

Website Forms

Information submitted through our Contact or service inquiry forms is used to review and respond to the request.

Submitting a website inquiry does not create a contractual delivery arrangement or guarantee that Golden Delivery will accept a shipment or provide service.

Employment Applications

Applicants may be able to submit resumes, driver abstracts and related employment information through the Golden Delivery website.

This information will be used only for legitimate recruitment, hiring and employment-related purposes.

Employment information may contain sensitive personal information. Golden Delivery will take reasonable steps to limit access to those involved in hiring and business administration.

Applicants should only provide information reasonably necessary for employment consideration and should not submit unnecessary sensitive information through the website. Application materials, including resumes and driver abstracts, may be retained for up to six months for recruitment purposes and will then be securely deleted or destroyed when no longer required, subject to applicable legal or business requirements.

Missed-Call Text-Back

Golden Delivery may use an automated missed-call text-back service.

If you call a Golden Delivery telephone number and the call is not answered, the system may automatically send a text message acknowledging the call and providing information about how to reach us or continue the conversation.

Telephone numbers and related communication information may be processed by third-party communications service providers used by Golden Delivery.

These operational messages are intended to respond to your inquiry and are not intended to enrol you in promotional messaging.

Cookies and Website Technology

The Golden Delivery website may use cookies or similar technologies necessary for website operation, security, analytics and functionality.

These technologies may collect limited technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Approximate visit duration
• Referring website

Where optional analytics, advertising or other tracking technologies are introduced in the future, this Privacy Policy may be updated accordingly.

Service Providers

Golden Delivery may use third-party providers for services such as:

• Website hosting
• Website forms
• Email
• SMS and telephone communications
• File storage
• Business software
• Security and technical support

These providers may process information on behalf of Golden Delivery only as reasonably necessary to provide their services.

Golden Delivery does not sell or rent personal information.

Disclosure of Information

Golden Delivery may disclose information:

• To employees or contractors who require it to perform their duties
• To service providers supporting Golden Delivery’s operations
• Where necessary to provide requested courier or delivery services
• Where required or permitted by law
• To protect the rights, safety, property or legitimate interests of Golden Delivery or others
• In connection with a potential sale, transfer or restructuring of the business, subject to applicable privacy requirements

Information Provided About Other People

Customers may sometimes provide Golden Delivery with contact or delivery information relating to another person, such as a recipient.

By providing that information, the customer is responsible for ensuring they have authority to provide it for the intended delivery or business purpose.

Information Security

Golden Delivery uses reasonable administrative, technical and physical safeguards appropriate to the nature of the information in its custody or control.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Users should avoid sending highly sensitive information through ordinary website forms or email unless specifically requested.

Retention

Golden Delivery retains personal information only for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Maintain appropriate business records
• Meet legal, accounting or regulatory requirements
• Resolve disputes or protect legitimate business interests

Employment application materials may be retained for up to six months for recruitment purposes. Other personal information is retained only for as long as reasonably necessary for the purposes described above. Information that is no longer required will be securely destroyed, deleted or anonymized where reasonably appropriate.

Access and Correction

Individuals may request access to personal information Golden Delivery holds about them and may request correction of inaccurate or incomplete personal information, subject to applicable legal exceptions.

Requests should be submitted using the contact information below.

Withdrawal of Consent

Where personal information is being collected, used or disclosed based on consent, an individual may withdraw that consent with reasonable notice, subject to legal, contractual or business restrictions.

Withdrawal may affect Golden Delivery’s ability to provide certain services.

External Links

The Golden Delivery website may contain links to third-party websites.

Golden Delivery is not responsible for the privacy practices, security or content of third-party websites.

Changes to This Privacy Policy

Golden Delivery may update this Privacy Policy as business practices, technology or legal requirements change.

The current version will be posted on this website with an updated effective date.

Contact Us

Questions, concerns, access requests or correction requests regarding privacy may be directed to: